What should I do If my child is unwell?

5th June 2012

In my capacity as one of the Medical Directors of HealthFirst, this week I was asked to write something for the Moms-in-Vaud yahoo group blog about how to access emergency medical care for children in the Vaud/Geneva area. I thought that I would also share this here.

In a medical emergency……

The most important thing to say is that if your child is critically unwell or seriously injured – e.g. has severe breathing difficulties, is unconscious, has broken their leg, has had a febrile seizure etc. – then you need to call an ambulance immediately.

The number to call in Switzerland is 144. If you are over the border in neighbouring France, the number is 15. This will get you through to the ambulance service directly. If you struggle with your French, ask and the operator may be able to pass you to someone who speaks English, although this isn’t 100% guaranteed.

Another important emergency number to know is 112. This is the Europe-wide Emergency Services number. You can dial it from a mobile phone or a land-line in European countries including Switzerland, France, UK, Germany and Italy. You will be passed to the emergency service that you need. However, if you are in Switzerland and you know that it is an ambulance that you need, then dial 144 as this will give you direct access.

During a weekday……

If your child’s health problem is less critical, during weekdays, I would suggest that you try your child’s usual Paediatrician as a first port of call. Many local paediatricians will see children on the same day for an urgent appointment.

Out-of-hours (evenings, night time, weekends, bank holidays)…….

In the canton of Vaud there is a number to call to speak to the doctor on call for the area. The number is 0848 133 133. The doctor will be able to talk through your child’s problem with you and give you medical advice. They may suggest that they see your child themselves or they may suggest that you take your child to the nearest Accident and Emergency Department equipped for dealing with children – they will be able to advise which hospital to go to.

In Geneva, you can call one of the Emergency Doctor Services for medical advice and/or a home visit. We suggest Genève Médecins who operate 24 hours a day, 7 days a week. Their number is 022 754 5454.

Alternatively, you could also take your child directly to one of the Geneva Hospitals that have paediatricians on-site. Some hospitals operate an emergency appointment system:

Hopital des Enfants, Ave. de la Roseraie 47, Geneva

Open 24 hours a day, 7 days a week

No appointment needed; 022 372 4555

Clinique Generale Beaulieu, Chemin Beau-Soleil 20, Geneva

Call 022 839 5415 for an emergency appointment with a paediatrician

Monday-Friday 18:00-22:00; Saturday/Sunday/Bank holidays 08:00-22:00

Clinique des Grangettes, Chemin des Grangettes 7, Chêne-Bougeries, Geneva

Call 022 305 0555

7 days a week, 10:00-22:00

Hopital de la Tour, Avenue J-D Maillard 3, Meyrin, Geneva

Call 022 719 6100 for an emergency appointment with a paediatrician between 08:00-22:00

Finally, make sure that everyone who cares for your children knows how to react if your child is unwell and how to access the appropriate medical care.


Related Posts

Staying Safe at Summer Festivals

Blog, Podcast

Staying Safe at Summer Festivals

Staying safe at summer festivals has been helped considerably by greater awareness and useful apps. Now that the summer festival season has started here in Switzerland it’s important to know what help is available and how to keep yourself safe.

5th July 2023

Let’s Talk About Relationships and Sex Education


Let’s Talk About Relationships and Sex Education

Effective Relationships and Sex Education (RSE) requires close collaboration between parents, schools, and RSE providers. The world has changed and RSE must evolve and adapt to meet the needs of schools, parents, and the young people of today.

3rd July 2023

Childhood cuts and grazes – children can learn how to help themselves


Childhood cuts and grazes – children can learn how to help themselves

Childhood is full of minor bumps and grazes as children learn to walk, run, ride a bicycle, climb, and enjoy all their other adventures!

20th June 2023

Stay in Touch

Keep up to date with all our latest training and courses